JADE’S TWO CENTS

THE COLLECTIVE IS FULL OF AMAZING TALENT, A TEAM FULL OF CREATIVES THAT LOVE THEIR WORK.

IT’S MY COMMITMENT AS MOTHER BIRD, TO RUN THE SALON SCHEDULE WITH SAVVY AND PASSION. WE STRIVE TO KEEP OUR STYLIST BOOKED AND BUSY. IN LIGHT OF MANAGING THE SCHEDULE I WANTED TO ADD MY TWO CENTS AND HIGHLIGHT A TABOO SUBJECT INDEED.

CANCELLATIONS… LETS TALK ABOUT IT.

The Importance of Communication When Cancelling an Appointment at Boulder Hair Collective

At Boulder Hair Collective, we pride ourselves on providing top-notch service and creating a luxurious, personalized experience for each client who walks through our doors. We understand that life can be unpredictable, and sometimes plans change. However, it’s crucial to communicate with us as soon as possible when you need to cancel or reschedule your appointment.

Why We Ask for 24-Hour Cancellation Notice

Imagine showing up to work and being told that you won’t be getting paid for the day. That’s the reality our stylists face when a client cancels at the last minute without notice. Our team at Boulder Hair Collective works hard to ensure each client has the best experience possible, and when an appointment is canceled without sufficient notice, it not only affects our team members but also limits the opportunity for another client to fill that spot.

By providing us with at least 24 hours’ notice, you allow us the chance to offer your appointment time to someone else who may be waiting to get in. This notice helps us keep the salon running smoothly and ensures that our talented stylists can maximize their schedules, benefiting everyone involved.

The Impact of No-Shows and Late Cancellations

While we strive to accommodate all of our clients’ needs, last-minute cancellations or no-shows can disrupt the entire day’s schedule. It’s more than just a missed appointment; it’s a lost opportunity for another client to receive services, a loss of income for our stylists, and an unnecessary gap in what could have been a fully booked day.

We want to remind our clients that this policy isn’t just a formality. It’s part of the Salon policies that everyone agrees to when they become a client at Boulder Hair Collective. Despite this, we sometimes encounter situations where clients become upset when a cancellation fee is charged or when we address the lack of communication. We want to be clear: this policy is in place to ensure fairness and respect for everyone’s time—yours, ours, and other clients who are eagerly waiting for an opening.

How You Can Help

We kindly ask that if you need to cancel or reschedule your appointment, please do so at least 24 hours in advance. This simple gesture not only helps us maintain a seamless schedule but also shows respect for our stylists and other clients. We understand that sometimes emergencies happen, and we are always here to work with you when they do. However, when it comes to routine cancellations or rescheduling, your cooperation makes all the difference.

At Boulder Hair Collective, we are committed to providing the best possible experience for every client. By adhering to our cancellation policy, you help us maintain that high standard of service, ensuring that each visit to our salon is as enjoyable and fulfilling as the last.

Thank you for your understanding and continued support. We look forward to seeing you at your next appointment!